Where is my account value stored?
Your account value is stored inside of a computer system. There is no value stored directly on your ID card. The number encoded on the magnetic stripe on the back of your ID card accesses your account in the system.

Can I have a cashier key in my ID number instead of using my card?
No. You must present your HSU ID card to use the C-Card system.

What are some error messages that might be displayed at a sales terminal?

LOW BALANCE - you do not have enough funds available.

PATRON NOT FOUND - an account does not exist in the C-Card system that matches your ID number. Please see the Housing and Dining Cashier or the HSU Bookstore for assistance.

BAD ISSUE or INVALID CARD NUMBER - the number encoded on your ID doesn’t fully match your account information in the C-Card system. Please see the Housing and Dining Cashier or the HSU Bookstore for assistance.

CARD LOST - this card has been reported lost to the C-Card system. Please see the Housing and Dining Cashier or the HSU Bookstore for assistance.

ON HOLD FOR VEND - this message is displayed when a sale at a vending machine did not complete correctly. This status should clear itself within 10 minutes.

How do staff and faculty members set up an account?
Please see the Housing and Dining Cashier or the HSU Bookstore for assistance. You must have an HSU ID card with a magnetic stripe on the back.

What is my HSU ID number?
Your HSU ID is a unique generated identification number given to you by HSU. This ID number is only for use at HSU. If you don't know your HSU ID you can find it by going to the Web Information System.

What do I do if I lose my ID card?

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